All cancelled registrations are subject to processing fees as outlined in our Refund Policy below:


REFUND POLICY:


Single-day tickets:

Single-day tickets are NONREFUNDABLE


Industry Track tickets:

Industry Track tickets are NONREFUNDABLE

Industry Track Student tickets are NONREFUNDABLE


Community, Creator, and Chaperone Tickets:

Creator Track Student tickets are NONREFUNDABLE


Refunds for Community Track, Creator Track, and Chaperone tickets will incur the following processing fees:

£35 processing fee per ticket refunded between 9 September and 31 October, 2019 at 11:59 PM (GMT)

£50 processing fee per ticket refunded between 1 November and 11 February, 2020 at 11:59 PM (GMT)


No refunds after 11 February, 2020 at 11:59 PM (GMT).


If you purchased merchandise, please make sure you refund your order using your Order (RD) Number. If you are unsure whether or not you purchased merchandise, please email londoninfo@vidcon.com. Merchandise will not be shipped to attendees with cancelled tickets or to attendees who do not pick up their merch on-site.


No merch refunds after 11 February, 2020 at 11:59 PM (GMT).


Please note: Refunds can take up to a week to process, and possibly longer depending on your bank or card issuer.