If you would like to cancel or modify your ticket you can do so by visiting http://con-tix.com/record


Tickets must be canceled before 11 January 2019.

Ticket information must be modified prior to 13 February 2019.


Please see our refund policy below:


Single Day tickets:
Single Day tickets are NONREFUNDABLE

Industry Track tickets:
Industry Track tickets are NONREFUNDABLE

Community, Creator, and Chaperone Tickets:
Refunds for Community Track, Creator Track, and Chaperone tickets will incur the following processing fees:
£12.50 processing fee per ticket refunded prior to 31st August at 11:59 PM (BST)
£35 processing fee per ticket refunded between 1st September and 30th November at 11:59 PM (BST)
£50 processing fee per ticket refunded between 1st December and 11th January at 11:59 PM (BST) (Super Early Bird Community Track tickets and Chaperone Tickets are nonrefundable after 30th November).
No refunds after January 11th
Refunds can take up to a week to process, and possibly longer depending on your bank or card issuer.