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New support ticket
Check ticket status
When & Where
When and where is VidCon London taking place?
Will there be VidCons in other locations?
How can I sponsor VidCon London?
How do I apply for a press badge?
What kind of badge should I get?
How long are tickets available?
What is the last day to cancel or modify my tickets for VidCon London?
How do I cancel my VidCon London ticket?
Can I buy tickets at the door?
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Rules & Policies
What is your Code of Conduct?
What is your Refund Policy?
Filming at VidCon London
Featured Creator and Meet & Greet Information
How can I meet my favorite creators?
Is the Meet & Greet Lottery open yet?
Will I meet my favorite creator?
Can I get into the Meet & Greet Hall with my friends?
I got a meet & greet that I don’t really want. Can I give it back to you so someone else can have it?
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Hospitality, Travel, and Other Activities
How and where can I find a room?
How do I get to VidCon London/The Convention Centre/My Hotel?
What else can I do in the area?
Where can I find flight and other travel information?
Accessibility at VidCon London
Wheelchair/Mobility Scooter Rentals
All Gender Restrooms
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How can I get more information about VidCon London?
Will there be a cloakroom?
I am a parent/chaperone. Can I enter the Meet & Greet Hall with the kid I am supervising?
I’m a parent/chaperone. Can I give my meet & greets to the kid I’m supervising?
I am a chaperone. Do I need a ticket for VidCon London?
Turns out I can’t make it to chaperone last minute, how do I transfer my ticket to another chaperone?
Can two of us chaperone on different days using the same ticket?